Terms and conditions
Seller: Hoannen
Office: Harriët Freezerstraat 46, 3207HB Spijkenisse, The Netherlands
VAT number: NL002357036B67
Chamber of Commerce (KVK): 68374143
E-mail address: support@hoannen.com
Return address
Attn: Hoannen Returns
Postbus 5545
4801 DZ Breda
Definitions
Order: an order placed by the Buyer in accordance with the procedure described in Article 2.1 for the delivery of one or more Products
Product: a Hoannen product that the Seller offers for sale on the Website
Purchase Price: the price indicated on the Website for a Product, including VAT and including shipping costs
Agreement: the Order accepted by the Seller
Website: www.hoannen.com
ARTICLE 1. APPLICABILITY
1.1 These General Terms and Conditions apply to all offers, orders, agreements, and other legal relationships between the Buyer and Seller in relation to the use of the Website and the purchase and sale of Products via the Website.
ARTICLE 2. CONCLUSION OF THE AGREEMENT
2.1 An Agreement is concluded when:
- The Buyer selects a Product, adds it to the shopping cart, and completes the following steps:
Step 1: Fills in address details.
Step 2: Reviews and confirms the order.
Step 3: Selects a payment method and (if applicable) completes payment.
- The Buyer receives confirmation of the placed Order by email.
2.2 The Seller may reject an Order in cases such as:
- Orders above €1000
- Incomplete/incorrect information
- Late or missing payment
- Past issues with the Buyer (e.g. unpaid or uncollected orders)
- Obvious pricing errors
- Non-EU delivery addresses
2.3 Agreements are retained for at least seven years. Buyers with an account can access their order history online.
2.4 These General Terms, together with the privacy policy and order confirmation, form the complete Agreement.
ARTICLE 3. DELIVERY
3.1 Products are shipped using a carrier selected by the Seller.
3.2 Shipping will occur within 3-5 working days after order confirmation (delivery timing; arrival may vary based on the delivery service).
3.3 Delivery times are estimates, not guarantees.
3.4 If a delay occurs, the Buyer will be notified within 14 days and may cancel the order free of charge if not yet shipped.
3.5 Risk of loss/damage transfers to the Buyer upon delivery.
ARTICLE 4. PRICE & PAYMENT
4.1 Prices are stated in euros and include Value Added Tax (VAT), and include shipping costs.
4.2 The Seller reserves the right to adjust prices on the Website at any time. The price applicable at the time of the Order will be the price included in the Agreement.
4.3 Payments must be made using the payment methods listed on the Website and must be completed before the Product is shipped.
4.4 The Buyer is required to inform the Seller immediately of any errors in the provided payment information.
4.5 If the Buyer fails to make payment on time, they will be in default by operation of law, and the Seller may charge statutory interest on the outstanding amount from the due date.
ARTICLE 5. RETURNS
5.1 Buyers may return products within 14 days of receipt, after registering the return by email.
- Items must be unworn, undamaged, and returned in original packaging (if possible).
- Sale items may be returned.
- Products cannot be exchanged; a new order must be placed.
- Return shipping costs are borne by the Buyer.
5.2 The Purchase Price will be refunded within 30 days after cancellation and receipt of the returned item.
ARTICLE 6. FORCE MAJEURE
6.1 The Seller is not liable for delays or failures caused by external forces beyond control, including war, natural disasters, strikes, supplier issues, or technical disruptions.
6.2 If performance is not possible within a reasonable time, the Seller may cancel the Agreement without liability.
ARTICLE 7. COMPLAINTS
7.1 Contact information is available via the “Contact” page on the Website.
7.2 The Buyer must inspect Products upon receipt and report visible defects within a reasonable time.
7.3 Complaints will be answered within 14 days. If more time is needed, the Seller will notify the Buyer.
7.4 Minor variations in color, size, or finish are not grounds for complaint.
7.5 The Buyer must cooperate in case of a product recall and immediately report any suspected safety issues.
ARTICLE 8. INTELLECTUAL PROPERTY
8.1 All trademarks, logos, product names, and designs on the Website or Products are property of Hoannen.
8.2 The Buyer may not use or reproduce any intellectual property without prior written permission.
ARTICLE 9. RETENTION OF TITLE
9.1 Products remain the property of the Seller until all payments are made in full.
ARTICLE 10. LIABILITY
10.1 The Seller is not liable for indirect, incidental, or consequential damage.
10.2 Direct liability is limited to the value of the purchased Product.
ARTICLE 11. GOVERNING LAW
11.1 All Agreements are governed by Dutch law. Disputes shall be submitted to the competent court in Rotterdam.
ARTICLE 12. SEVERABILITY
12.1 If any provision is invalid, the rest remain in effect. The invalid provision will be replaced by a valid one with similar intent.
ARTICLE 13. CHANGES TO TERMS
13.1 The Seller may amend these Terms from time to time. The latest version is always available on the Website. If unavailable online, it can be sent by email on request.
Disclaimer
The rights related to this Website and its content (including texts, products, images, and software) are owned by Hoannen or its licensors. Hoannen grants you a non-exclusive, revocable, non-transferable license to use the Website for personal, non-commercial purposes.
Use of the Website is at your own risk. Hoannen strives to ensure the information is accurate, but offers no guarantees regarding completeness, correctness, or availability. Electronic communication may be intercepted or delayed. Hoannen is not liable for any resulting damage, including but not limited to:
- Unavailability or limited functionality of the Website
- Outdated, incorrect, or incomplete information
- Viruses or harmful code
- Loss of data or damage to computer systems
These exclusions apply regardless of the legal basis for liability.
The legal relationships covered by these terms are governed by Dutch law. Disputes will be submitted to the competent court in Rotterdam. However, Hoannen reserves the right to initiate proceedings in the Buyer’s local jurisdiction.